This Return & Refund Policy explains how returns, refunds, replacements, cancellations, and damaged-order issues are handled for products, prescription treatments, and other items ordered through NoTimeRx.

NoTimeRx is operated by Biotica Consulting LLC d/b/a NoTimeRx (“NoTimeRx,” “we,” “us,” or “our”). NoTimeRx may help coordinate orders, payments, fulfillment, and customer support, but prescription medications are prescribed only by an independent licensed healthcare provider when clinically appropriate and are dispensed only by a licensed pharmacy.

1. Prescription Medications

Due to regulatory, safety, and pharmacy requirements, prescription medications generally cannot be returned once they have been dispensed, shipped, or released by the pharmacy.

We cannot accept returns of prescription medications for resale, reuse, or redistribution.

Refunds generally cannot be issued for prescription medications after the dispensing pharmacy has begun processing, compounding, filling, packaging, or shipping the order, unless required by law or approved by the pharmacy or NoTimeRx due to an error, damage, defect, or other qualifying issue.

Submitting an intake form, placing an order, or making payment does not guarantee that a prescription will be approved, filled, or shipped. Prescription treatment is subject to review by an independent licensed provider and dispensing by a licensed pharmacy.

2. Clinical Review and Provider Evaluation

Payment for a telehealth intake, consultation, clinical review, or provider evaluation does not guarantee that a prescription, lab order, treatment, or specific outcome will be provided.

Once an independent provider has begun or completed a clinical review, the clinical review or consultation fee may be non-refundable, even if the provider determines that treatment is not appropriate, requests more information, denies the prescription, refers you to in-person care, or recommends no treatment.

If a provider denies treatment before a prescription is sent to a pharmacy, any refund of medication-related amounts will depend on the payment structure, product type, applicable law, and whether any pharmacy, vendor, payment, or platform costs have already been incurred.

3. Non-Prescription Products

NoTimeRx may offer certain non-prescription products that do not require provider approval. These may include wellness products, cosmetic products, personal care products, over-the-counter products, educational materials, accessories, or other ecommerce items.

Non-prescription products may be fulfilled directly by NoTimeRx or by third-party vendors, dropshipping partners, manufacturers, distributors, warehouses, or shipping partners.

Return eligibility for non-prescription products may vary by product, vendor, supplier, destination, and product category. Unless a product page states otherwise, eligible non-prescription products may be returned only if they are unopened, unused, undamaged, in original packaging, and returned within fourteen (14) days of delivery.

For hygiene, cosmetic, personal care, topical, ingestible, temperature-sensitive, custom, final-sale, or opened products, returns may not be accepted unless the item arrived damaged, defective, incorrect, or otherwise qualifies for replacement under this Policy.

Shipping fees, handling fees, payment processing fees, and third-party vendor fees may be non-refundable unless the return is due to our error or a verified damaged, defective, or incorrect item.

4. Damaged, Defective, Incorrect, or Missing Orders

If your order arrives damaged, defective, incorrect, incomplete, or missing items, please contact us at info@notimerx.com within fourteen (14) days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the product, packaging, shipping label, and any visible damage, if applicable.
• Any tracking information or carrier notices.

You may not need to return a damaged or defective item, but you should keep the item and packaging until we confirm next steps. In some cases, the pharmacy, vendor, carrier, or fulfillment partner may require photos, inspection, return, or additional documentation.

Once the issue is reviewed, we may offer a replacement, refund, store credit, reshipment, or other resolution, depending on the product type, pharmacy policy, vendor policy, carrier investigation, applicable law, and the circumstances of the order.

5. Cancellations

Orders may be difficult or impossible to cancel once submitted for clinical review, pharmacy processing, vendor fulfillment, shipment preparation, or dropship processing.

Prescription orders cannot be canceled once the pharmacy has begun processing, compounding, filling, packaging, or shipping the order, unless the pharmacy or NoTimeRx determines that cancellation is still possible.

Non-prescription orders may not be cancelable once they have been sent to a vendor, dropshipping partner, warehouse, fulfillment partner, or shipping carrier.

If you need to request cancellation, contact us as soon as possible at info@notimerx.com. We cannot guarantee that cancellation will be available.

6. Lost, Stolen, or Delayed Packages

NoTimeRx is not responsible for carrier delays, weather delays, incorrect tracking updates, failed delivery attempts, stolen packages, customs delays, pharmacy delays, vendor delays, or other shipping issues outside our control.

If your tracking shows that a package was delivered but you did not receive it, please check with household members, neighbors, building staff, mailrooms, front desk personnel, and the shipping carrier.

Contact us at info@notimerx.com if you believe your package is lost, stolen, or significantly delayed. We will try to help coordinate next steps with the applicable pharmacy, vendor, fulfillment partner, or carrier.

Replacement, refund, reshipment, or credit decisions may depend on the carrier investigation, pharmacy policy, vendor policy, product type, delivery confirmation, applicable law, and the circumstances of the shipment.

7. Address Errors

You are responsible for providing a complete and accurate shipping address.

NoTimeRx, pharmacies, vendors, and fulfillment partners are not responsible for delays, failed deliveries, lost packages, returned shipments, or additional costs caused by incorrect, incomplete, outdated, or undeliverable addresses.

If an order is returned because of an address error, refusal, failed delivery, or inability to deliver, any refund, reshipment, or credit will depend on the product type, pharmacy rules, vendor policy, carrier policy, and whether the item can legally and safely be reshipped.

Prescription medications may not be eligible for reshipment or refund after they have been dispensed or shipped.

8. International Orders

Prescription treatments are not available for international shipping unless expressly stated and legally permitted.

Some non-prescription products may be available for international shipping where supported by our vendors or fulfillment partners.

International customers are responsible for customs duties, taxes, import fees, carrier fees, and local regulatory requirements. These charges are not refundable by NoTimeRx.

NoTimeRx is not responsible for customs holds, customs seizures, import restrictions, delivery refusals, or delays caused by foreign laws, customs authorities, or international carriers.

9. Refund Timing

If a refund is approved, it will generally be issued to the original payment method.

Refund timing may depend on the payment processor, bank, credit card issuer, pharmacy, vendor, or fulfillment partner. It may take several business days for an approved refund to appear on your statement.

NoTimeRx is not responsible for delays caused by banks, card issuers, payment processors, pharmacies, vendors, or third-party platforms.

10. Chargebacks and Payment Disputes

If you have an issue with an order, please contact us first at info@notimerx.com so we can review and attempt to resolve it.

Filing a chargeback or payment dispute may delay resolution while the payment processor, bank, pharmacy, vendor, or fulfillment partner investigates.

NoTimeRx reserves the right to suspend account access, pause pending orders, or decline future orders where there is suspected fraud, unauthorized payment use, chargeback abuse, or misuse of the Services.

11. Changes to This Policy

NoTimeRx may update this Return & Refund Policy from time to time. When we make material changes, we will update the “Last Updated” date above and may provide additional notice where required by law.

12. How to Contact Us